Tellimistingimused ja privaatsuspoliitika

1. Terms

1.1. The terms are valid between the client of Hingelaegas OÜ online store and the company Hingelaegas OÜ (registry number 16065160) when purchasing goods and services.

1.2. In addition to these terms and conditions, the legal relations arising from the purchase of products from the Hingelaegas OÜ online store are regulated by the legislation in force in the Republic of Estonia.

1.3. Hingelaegas OÜ reserves the right to make changes in the terms, which are reflected on the website of Hingelaegas OÜ.

1.4. The products shown in the Hingelaegas OÜ online store are usually in stock. The availability of the offered products cannot be unambiguously guaranteed, as the quantity of products is reflected with a small time lag and may differ from the actual stock. If you place an order, but it turns out that this product is not in stock, Hingelaegas OÜ will not be able to fulfill this order. In this case, we will contact you and offer a replacement product, possible new delivery time, or return the purchase amount to you within 7 days at the latest.

1.5. The purchase and sale transaction comes into force after the payment has arrived to the bank account of Hingelaegas OÜ.

1.6. With the purchase and sale transaction, Hingelaegas OÜ undertakes to hand over the ordered products to you and you must pay Hingelaegas OÜ the amount indicated on the invoice submitted for the ordered products and accept the products.

1.7. Orders that have not been paid for will be canceled 24 hours after the order is placed.

1.8. Disputes between you and Hingelaegas OÜ in connection with orders and purchases will be resolved through negotiations. If no agreement is reached, both parties can lodge a complaint with the Consumer Disputes Commission through the Consumer Protection and Technical Regulatory Authority or to a court. Data from the Consumer Disputes Committee are provided on the website of the Consumer Protection and Technical Regulatory Authority.

2. Prices

2.1. All prices in the Hingelaegas OÜ online store are shown in euros and include 22% VAT.

2.2. For purchases more than 49 euros, transport within Estonia is free to SmartPOST parcel machines. For purchases with a total amount of less than 49 euros, the shipping fee will be added according to the delivery method you have chosen within Estonia. Omniva parcel machine 3.99 euros; SmartPOST parcel machine 3.00 euros; SmartCourier 8.00 euros. The shipping fees shown include 22% VAT.

2.3. When sending a parcel to Finland, we use the SmartPOST parcel machine service. A shipping fee of 11.50 euros is added to the purchase. For purchases with a total amount of more than 170 euros, shipping to Finland is free. When sending a parcel to Latvia, we use the Omniva parcel machine service. A shipping fee of 8.90 euros is added to the purchase. For purchases with a total amount of more than 170 euros, shipping to Latvis is free. When sending a parcel to Lithuania, we use the Omniva parcel machine service. A shipping fee of 9.95 euros is added to the purchase. For purchases with a total amount of more than 170 euros, shipping to Lithuania is free. The shipping fees shown include 22% VAT. If you wish to send a parcel to another part of Europe, the shipping fee is agreed according to the size of the parcel and the country of destination.

2.4. Prices are valid from the time the order is placed until the payment deadline of the placed order expires (24 hours after the order is placed). If the order has been submitted before the conditions of sale or prices have been changed, the conditions valid at the time of placing the order shall apply to the legal relations between you and Hingelaegas OÜ.

1.3. Hingelaegas OÜ reserves the right to make changes in the prices. The changes are reflected on the website of Hingelaegas OÜ.

3. Placing an order

3.1. Add the desired products to the cart. When opening the shopping cart, you have the opportunity to adjust the quantity of products and, if necessary, delete products from the shopping cart.

3.2. To place an order, click on the "Place order" link in the shopping cart.

3.3. On the ordering page, fill in the required data fields, select the product delivery method and payment method that suits you and click on the "Confirm order" link. You will then be directed to the bank to pay the bill. When paying with a bank transfer payment method, an invoice will be displayed on the screen, which you can pay in a bank suitable for you as a euro payment. Details for making a payment, including all applicable national taxes and surcharges, can be found on the invoice displayed after confirming the order.

3.4. On the ordering page, you are obliged to provide the necessary and true data for completing the order in order to ensure fast and trouble-free delivery of the purchased products. Hingelaegas OÜ is not responsible for delays and misunderstandings in the delivery of products, if this is due to incorrect information provided by you.

3.5. Orders placed in the Hingelaegas OÜ online store are processed on business days Mon-Fri from 10 a.m. to 4 p.m.

4. Shipping

4.1. After the purchase and sale transaction takes effect, Hingelaegas OÜ will complete the order and forward it to you according to the delivery method chosen by you. The delivery time depends on the method you choose.

4.2. When sending a parcel to Finland, we use the SmartPOST parcel machine service. When sending a parcel to Latvia and Lithuania, we use the Omniva parcel machine service. If you wish to send a package elsewhere in Europe, please contact us before placing your order through our e-mail address.

4.3. Products will be shipped no later than 1-2 business days after receipt of the payment. In the case of products for which backorders are allowed and which are not currently in stock, an additional 7 business days must be taken into account.

4.4. It is possible to pick up the products yourself by prior agreement at the operating address of Hingelaegas OÜ - Torni, Kärkna village, Tartu parish, Tartu county.

4.5. Hingelaegas OÜ is not responsible for the delay in the delivery of the products if the products have been posted on time, but the delay in delivery is due to circumstances that Hingelaegas OÜ could not influence or foresee.

5. Order cancellation and product return

5.1. The right to return your purchase is provided by the legislation in force in the Republic of Estonia.

5.2. You have the right to cancel your order after the purchase and sale transaction has taken effect, but before the products are launched by Hingelaegas OÜ. To do this, you must send a corresponding message with the submitted order number and current account number to the e-mail address hingelaegas@hingelaegas.ee.

5.3. After receiving the order, you have the right to withdraw from the transaction within 14 days and exchange or return the ordered product. According to § 53 (4) of the Law of Obligations Act, you do not have the right to return goods that cannot be returned due to their nature.

5.4. The returned product must be complete and contain all the items included in the product packaging.

5.5. If the condition of the returned product deteriorates, you are liable for the decrease in value due to the use of the item if you have used the product in a way other than is necessary to ascertain its suitability, nature, and properties. To ensure the suitability, nature, and properties of the product, you should only handle the product as you would normally be allowed to do in a store.

5.6. In order to return the product, you must submit a withdrawal application stating the name of the orderer, contact phone number, order number and bank account number, and a precise description of the non-compliance or defect of the product. The corresponding application must be sent to the e-mail address hingelaegas@hingelaegas.ee no later than 15 days after receipt of the product.

5.7. Upon receipt of the withdrawal application, Hingelaegas OÜ will return to you as soon as possible, but not later than after 30 days, all fees received on the basis of the purchase and sale agreement, including the delivery costs paid by you.

6. Liability

6.1. Hingelaegas OÜ is responsible for non-compliance of the products with the requirements and defects that appear within two years from the delivery of the products to you.

6.2. Hingelaegas OÜ is not liable for damages caused to you or delay in delivery of the product(s) if the damage or delay in delivery of the product(s) is due to circumstances which Hingelaegas OÜ could not influence or foresee (force majeure).

6.3. For the purposes of this Agreement, force majeure shall not include a change in the economic situation of either party, adverse climatic events, price increases, holidays, bankruptcy, or a warning of bankruptcy, or the securing of an action.

6.4. Hingelaegas OÜ is not responsible for any defects in the product due to your fault, which have arisen as a result of improper storage of the product, not for its intended or incorrect use, or for normal physical wear and tear of the product during normal use.

6.5. Hingelaegas OÜ is liable to you and also you are to Hingelaegas OÜ for the damage caused to the other party by the violation of these terms and conditions in the cases and to the extent provided by the legislation in force in the Republic of Estonia.

7. Privacy policy

7.1. You give Hingelaegas OÜ a clear and informed consent to the processing of your personal data.

7.2. Hingelaegas OÜ collects your personal data when placing an order. Hingelaegas OÜ keeps the contact data and information about the orders entered by you during the ordering process. Your personal data is processed in accordance with the laws in force in the Republic of Estonia.

7.3. Hingelaegas OÜ uses personal data to provide you with services, further development, and personalization. Hingelaegas OÜ may use your personal data to send you special offers and campaigns by e-mail only if you have given your consent.

7.4. Your personal data, which is necessary for the delivery of the product(s), will be forwarded to the company providing the parcel or courier service.

7.5. You have the right to prohibit the collection and use of your personal data at any time, except as necessary to collect a claim under the contract or to deliver the products.

7.6. Encrypted data communication (SSL) with banks ensures the security of your personal data and bank ID when paying for purchases. Hingelaegas OÜ does not have access to them.

7.7. Hingelaegas OÜ does not share the personal data received about you with third parties.

7.8. The website of Hingelaegas OÜ uses cookiesto better serve you. Cookies are small text files that are sent and stored on a user's computer by websites that the user visits. The cookie is stored in the file directory of the user's web browser. If the user has visited the website before, the browser reads the cookie and transmits the corresponding information to the website or element that originally saved the cookie. Cookies may contain technical information about the user's device and Internet connection, information about the user's preferences and usage patterns, and so on. The information obtained from the cookie is used to improve the usability and content of the website.

7.9. The user has the right to refuse to save cookies on the computer. If desired, the user must change the settings of their web browser. When blocking cookies, the user must take into account that not all functions of the website may be available to the user after blocking cookies.

8. Copyright

8.1. The materials published on the website of Hingelaegas OÜ (blog posts, product descriptions, recipes, etc.) are subject to copyright within the meaning of the Copyright Act, unless another source has been used and has been correctly cited.

8.2. Copying and distribution of materials published on the website of Hingelaegas OÜ is prohibited without the consent of Hingelaegas OÜ. Materials may be shared on social media and quoted in other sources if the sharing and/or citation includes a link to the website of Hingelaegas OÜ (www.hingelaegas.ee).

8.3. Reproduction, adaptation and/or processing of texts according to § 13 (1) of the Copyright Act is not permitted without reference. In case of non-reference, Hingelaegas OÜ may take the necessary measures pursuant to the procedure prescribed by legislation.

Last updated on 07.02.2024